Stuart Smith

Technical Assistance & Logistics, Camplify

*GENERAL INFORMATION FOR HIRERS*

PLEASE REGISTER FIRST ON THE BLUE 'CAMPLIFY HELP REGISTER' BUTTON BELOW

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ABOUT ME

Hi, my name is Stuart at Camplify and I am here to assist you with your Breakdown or Technical Issue with your Motorhome/Campervan from a Camplify perspective. I am New Zealand based.

My experience and wide NZ connections which should benefit you with your issue is at RVONROAD ABOUT US link below. This is my company and gives a good background on my company and personal experience.

I have many testimonials, as the below link, which show how I can assist you.

If you would like my further assistance after checking my experience above and then doing a two minute registration, then please continue you on reading for more information.

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PARTIES INVOLVED IN RESOLVING YOUR ISSUE

For your information there are FIVE parties involved working towards a solution for your issue, namely:

1. NZRA (the Roadside Assistance who are the first contact for the Hirer)

2. Camplify....we stand ready to assist with communication, logistics etc. as a back up to NZRA.

3. You....The Hirer

4. The Owner

5. The Service Workshop

I can assist with any technical assistance or logistics issue in repatriation of your vehicle, if necessary.

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LOGGING YOUR ISSUE WITH NZRA

You should already have logged your issue with NZRA (Roadside Assistance). If not, please call:

+64 (0) 3 668 1211

option 4.

We will need to wait for a professional workshop mechanic assessment generally to move forward.

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CAMPLIFY BREAKDOWN POLICY

Please note that as per the Camplify breakdown policy below you are able to claim up to 3 x nights of temporary accommodation with a contribution from Camplify of up to a maximum of $150 per night and up to 3 x days of temporary car hire or alternative transport to a maximum of $350 per Camplify Breakdown Policy plus any days you do not have the vehicle are refunded on your booking, pending repair. Receipts to be submitted to customersupport@camplify.co.nz for refund consideration. This contribution does not apply if the issue is caused by the Hirer under the Camplify Breakdown Policy section below.

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FAQ INFORMATION

I have 20 + years of experience with RV Maintenance, Technical Assistance and Logistics and running my own company in this field look forward to helping you get a solution to your current issue.

We have a lot of helpful copyright information by visiting our FAQ page at the HIRER FAQ link below and completing the simple Form to access the very comprehensive copywritten IP information .

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HELPFUL TIPS

We are continually updating information which we think maybe helpful to RV'ers out on the road at the below HELPFUL TIPS link

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GENERAL BEHAVIOUR WHEN RESOLVING ISSUES

It is important to note that PATIENCE is the key to getting a realistic solution and I am more than happy to work through with you to achieve a solution in a timely manner and I have the means, connections and experience to do so

In the event of unacceptable behaviour of any kind e.g. bad attitude, arrogance, swearing, not taking advice etc. then I will respectfully, at my discretion, decline to offer or assist further and finish a call promptly plus cease any further future communication.

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TELL US ABOUT YOUR ISSUE

If possible, it would be appreciated if you could just give an update of the current position of your issue at CAMPLIFY HELP REGISTER below

This will help us with co-ordinating a solution as promptly as possible.

Further information will also be available at the CAMPLIFY HELP WEBPAGE below.

All my personal contact details are at:

....you can LIVE CHAT or WHATSAPP me here by clicking the button on the bottom right of the page.

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HIRER RULES & BREAKDOWN POLICY

Please also note for information the Camplify Hirer Rules and Breakdown Policy at the following links…

CAMPLIFY HIRER RULES

CAMPLIFY BREAKDOWN POLICY

Please note that some items which are not covered by the Camplify Breakdown Policy may be claimable on your own personal travel insurance.

Should your vehicle not be able to be repaired in a reasonable time, there may be alternative options on the Camplify platform or if not then remaining days would be refunded so you can book elsewhere off the Platform.

Refunds however do not apply where the issue is caused by the Hirer.

Should you have any receipts you are requesting for refund, please submit for consideration to customersupport@camplify.co.nz.

Please note I cannot personally approve refunds and these have to considered by management.

If you are leaving your vehicle, for example due to a mechanical breakdown, please ensure you take photos of the inside and outside of the vehicle for your records otherwise you could be charged for damage you did not cause.

Camplify Photos can be uploaded below at

CAMPLIFY PHOTOS

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PLEASE PLACE FEEDBACK

If you have a couple of minutes to let us know 'how we did' when everything is completed from the Roadside Assistance perspective then please complete our form at:

CAMPLIFY HELP FEEDBACK

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WHAT I CANNOT HELP WITH...

Refunds

Outstanding Payments of any type

Accident/Insurance Claims

These should be directed to the relevant email below quoting the Booking ID# and Vehicle Reg. #

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